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Welcome to Sirius Support

This site is intended as a technical support resource for our customers.

Online support portal

  * View or follow up on your existing support requests  

  * Open a new support request  


You will need to log in to access the support portal.

Can't log in or first time here?

    • You need to be an existing customer to use the support portal. Make sure you're logging in with your full e-mail address.

    • If you are unable to log in, click the forgot password link to reset it - you'll get e-mailed a link.

    • If that doesn't work, send an e-mail to saying you can't log in or see below for more options.

Phone support (09) 940 7775

Phone support is generally available from 8:30am to 6pm Monday-Friday, with after-hours support available for customers with a current support contract - if you have one and are calling after-hours, have your priority call code handy.

Technical support for schools

Please use the "Help" button on your launch panel to access status and support for your school.

Remote Assistance

Ifyou have been directed here to use remote assistance, please select from one of the following three options:

  • One-off remote assistance: click here
  • Downloadable remote assistance tool: click here
  • Persistent remote assistance: contact us first, then click here. Note that you will receive some security warnings if setting up persistent remote assistance.


If you have been directed here to use the legacy remote assistance application, you can download it from here.



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